CW120-PR3 Programmable Fan Coil Thermostat

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of the delivery date.

Return Conditions

• The item must be unused, undamaged, and in resalable condition.

• The product must be returned with all accessories and original packaging.

• Return requests must be submitted within 14 days of receiving the order.

Non-Returnable Items

Returns will not be accepted for:

• Used or damaged products,

• Products returned without their original packaging,

• Products damaged due to customer misuse.

Return Process

To initiate a return, please contact us with your order number. Once your return request is approved, we will provide further instructions.

Refunds

After the returned item is received and inspected, approved refunds will be processed using the original payment method within 5–10 business days.

Return Shipping Costs

If the item received is defective or incorrect, return shipping costs will be covered by us. In all other cases, return shipping costs are the responsibility of the customer.

We strive to deliver your orders safely and as quickly as possible.

Battery Notice

Due to international shipping regulations and carrier restrictions, batteries are not included with the remote control. Customers are required to purchase the appropriate batteries separately in order to use the product.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Processing times may vary during peak periods and holidays.

Shipping Time

Delivery times depend on the destination and shipping method selected. Estimated delivery time is typically 3–7 business days.

Shipping Fees

Shipping charges are calculated at checkout and added to your order total. Free shipping promotions may be offered during selected periods.

Order Tracking

Once your order has been shipped, a tracking number will be sent to you via email so you can monitor the status of your delivery.

Shipping Address

Please ensure that your shipping information is accurate before completing your purchase. We are not responsible for delays caused by incorrect or incomplete addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery. We will do our best to resolve the issue promptly.