Delivery Policy

Last Updated: June 2026

Thank you for choosing Smart HVAC Services Ltd. We are committed to delivering your orders in a timely and efficient manner.

Order Processing

Orders are typically processed within one (1) to three (3) business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Smart HVAC Services Ltd. reserves the right to delay shipment if additional verification is required or if products are temporarily unavailable.

Delivery Areas

We currently provide delivery services throughout Jamaica.

Delivery availability may vary depending on the customer's location and accessibility of the delivery address.

Estimated Delivery Times

Estimated delivery times are as follows:

• Kingston & St. Andrew: 1–3 business days

• Other Major Towns: 2–5 business days

• Rural and Remote Areas: 3–7 business days

Delivery times are estimates only and are not guaranteed.

Shipping Charges

Shipping and delivery charges are calculated at checkout based on the product, weight, dimensions, delivery location, and selected shipping method.

Any applicable delivery charges will be clearly displayed before the customer completes their purchase.

Large Equipment Deliveries

Large HVAC equipment, including air conditioning systems and related products, may require special handling and transportation arrangements.

Additional delivery charges may apply for oversized, heavy, or remote-area deliveries.

Customers will be notified of any additional charges before shipment is finalized.

Order Tracking

Where available, customers will receive tracking information via email once an order has been dispatched.

Tracking availability may depend on the selected delivery carrier.

Delivery Attempts

Customers are responsible for providing accurate delivery information.

If a delivery cannot be completed due to an incorrect address, customer unavailability, or other circumstances beyond our control, additional delivery fees may apply.

Inspection Upon Delivery

Customers should inspect all products immediately upon delivery.

Any visible damage, shortages, or incorrect items must be reported to Smart HVAC Services Ltd. within forty-eight (48) hours of delivery.

Failure to report delivery issues within this period may affect our ability to process claims.

Force Majeure

Smart HVAC Services Ltd. shall not be held liable for delivery delays caused by events beyond our reasonable control, including but not limited to severe weather conditions, natural disasters, transportation disruptions, labor disputes, government actions, or other unforeseen circumstances.

Contact Information

Smart HVAC Services Ltd.
Email: info@smarthvacja.com
Phone: (876) 677 5414
Address: 8A Kensington Avenue, Kingston 5 Jamaica
Website: https://www.omegainverter.com/

We appreciate your business and will make every effort to ensure your order arrives safely and promptly.